JOB POSTINGS
Administrative Assistant
Pay Rate: $10.00 per hour
Business Hours: 9:30 am to 3:30 pm
Job Description:
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Evaluate contacts and create tasks for case managers.
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The tasks are created based on DOC/EDC/LC.
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Review contacts to make sure that they are up to date.
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Follow through to make sure CM is contacting effectively.
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Make sure completed tasks match up with time of day.
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Follow-up with Brenda to make sure Google Drive is functional.
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Be sure that Calendar is synced.
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Check Slack for notes and conversations from CM frequently for communication.
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Organize meetings.
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Clean files and remove duplicates and blanks.
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Complete tasks delegated by Brenda
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Assist CMs with needs to maximize production
Case Manager
Pay Rate: $10.00 per hour
Business Hours: 9:30 am- 3:30 pm
Job Description:
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Case managers are responsible for contacting vets as tasked out to you within HubSpot.
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E-mail, calls, taking notes, file uploads, follow-up.
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It is imperative that deadlines are met.
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Use the “Que” function to ensure tasks are met correctly.
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You login to HubSpot and then work from "high priority" first.
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Be sure to mark your tasks "complete".
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This will keep your tasks down and more accurate on completion.
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When creating notes be precise in what you are typing.
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Details are extremely important.
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Be sure that you follow the tasks TYPE.
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If an email is assigned, please send an email. If a phone call is assigned, please make a phone call.
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Staff meeting phone calls
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ALL Veteran contact and communication must be logged in HubSpot
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If an outside email is sent through Google, you must log that communication appropriately in HubSpot
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